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CANCELLATION FORM

We regret that you have decided to cancel your hosting account with DRW.net.

Found a better price?
DRW.net not only offers first class customer service and support, but we almost always have the lowest prices for the features and service that you receive. Feel free to search the web and browse through our competitors' sites to see just how much more we offer.

If you find a reputable web host that beats our prices and service, we'll match their price. See the terms and conditions below. To apply, just fill out this form and we will get in touch with you about matching their price.

Problems Building Your Website?
Are you cancelling because you are finding it difficult to build your own website or are you having trouble with some code on your website? Our designers will review your request on your website project and we will send you a quote on how much it will cost to help you solve the issue you’re having; if it’s a small issue, we might even do it for free! E-mail design@drw.net or call us at 1-905-481-3252 and one of our website designers will answer any questions you have! Need help getting started or have an unresolved technical issue?
DRW.net is dedicated to customer service; if you feel you have not received the proper support or service, please feel free to contact the operation manager an d we will do our best to get your problem resolved as quickly as possible by notifying the management team about the customer service issue.

Back-up Your Information and Retrieve Your Email First: Be sure you have backed up of all your account information before you issue your cancellation request. We are not responsible for any of your account information after you notify us to cancel your account. This information includes, but is not limited to, your web site and any email left on your account.

All account cancellation requests must be via this account cancellation form; account cancellations submitted via fax, phone, e-mail or the help desk will not be accepted or considered valid regardless of what any staff member may imply.

Please use the form below to cancel your hosting account. All fields are mandatory and cancellations can take up to 3-5 business days to process. All Sales are Final; we do not issue refunds if your account is over 30 days old as per our policies.

If your account is 30 days old or less, you are entitled to a refund under our 30 Day Money Back Guarantee. Your prepaid hosting fees will be refunded to your credit card on file within 1-2 weeks of this request. Setup fees or domain registration charges are always non-refundable.

Any additional information on our policies can be found here.

First Name:
Last Name:
Company Name(optional):
Your e-mail address:
Contact Person/Webmaster's Email (optional):
Your street address:
City:
State:
Zip Code/Area Code:
Country:
Phone:
Fax (optional):
Login Name/Username of your account:
Current password of your account:
Reason for cancellation:
Accounts to Cancel: (All domains MUST be entered invidually on a single line. Forms submitted without domain names listed will be ignored.)
Cancellation Effective:	Date: / Month: / Year:

Upon completing this form you will receive a confirmation e-mail for your records along with a unique order cancellation ID and the list of the accounts that you have requested to be cancelled. This will ensure that both our customer service team and you (the customer) are on the same page and all account cancellation requests will be date and time stamped to protect the customer should we be busy and not able to process your cancellation immediately.

We have developed this process to ensure that there are zero assumptions and all account cancellations are handled without any confusion.

Thank you for understanding our need to have your account cancellation(s) handled correctly.


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